Shipping policy
1. Shipping Origin
All orders are shipped from Japan.
Please note that international shipments may be subject to import duties and taxes depending on your country.
All items are carefully packaged to ensure safe delivery.
2. Shipping Method
Available shipping methods and rates are shown at checkout based on your delivery address.
All shipments include tracking when available.
3. Shipping Destinations
You can confirm the current list of available countries using the country selector on our website. We are continuously expanding our shipping destinations to serve more customers worldwide.
Available shipping methods are shown at checkout based on your delivery address. Customers are responsible for confirming that their provided address is deliverable within their selected country.
4. Processing Time
Orders are processed and shipped within 2 to 7 business days after payment confirmation. Business days exclude weekends and Japanese national holidays.
5. Transit Time
Delivery times vary depending on destination and carrier. Customers can review the selected shipping method at checkout and refer to the carrier’s official website for estimated delivery times from Japan.
Delivery time estimates are not guaranteed.
6. Shipping Fees
Shipping costs vary depending on destination, package weight, and shipping method.
Shipping fees and available shipping methods are automatically calculated and displayed at checkout.
Free shipping may be available for orders that meet a specified amount.
7. Customs & Duties
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in the product price or shipping cost.
For trading card products, the general HS code used for customs classification is 9504.40. Please note that final classification is determined by customs authorities in the destination country. Customers are encouraged to check their local import regulations and estimated duties in advance.
If a package is refused due to unpaid customs charges, the order may be canceled and any return shipping or handling costs may be deducted from the refund.
8. Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees or the order may be canceled.
We are not responsible for packages that cannot be delivered due to incorrect address information provided by the customer.
9. Delays
Delivery delays may occur due to factors beyond our control, including customs inspections, weather conditions, carrier delays, or local postal service disruptions.
We are not responsible for delays once a shipment has been dispatched.
10. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 days of delivery with your order number and clear photos of the issue.
For damage or missing item claims, customers may be asked to provide a full unboxing video recorded from before opening the package until all contents are clearly shown.
We will assist you in initiating an investigation with the shipping carrier. Any compensation or resolution will be determined according to the carrier’s policies and investigation results.