FAQ

Frequently Asked Questions

Q. Are your items authentic?
A. Yes. All products are 100% authentic and sourced from official distributors or trusted suppliers.

Q. Can I cancel my order?
A. No. Orders are processed automatically and cannot be canceled once placed.

Q. When will my order ship?
A. Orders are shipped within 1–5 business days unless stated otherwise.

Q. Do I need to pay customs tax?
A. Import duties and taxes may apply depending on your country.

Q. What if my item arrives damaged?
A. Please contact us within 5 days of delivery with proof.

Q. Do you record packing?
A. Yes. We record packing to prevent fraud and ensure order accuracy.

Q. Why are prices or descriptions different for similar items?
A. Condition and prices vary by item. See our Condition Guide for details.